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RETURNING A PART: All new items may be returned if reported to us within 5 business days from receipt for refund and accompanied with a store issued RMA. All new returns are subject to a 20% restocking fee based on the cost of order. Freight charges are non-refundable. Return and reshipment freight is at the expense of the purchaser. Items claimed for return after 5 days but within 30 days of receipt are valid for exchange or store credit and still subject to a 20% restocking fee based on the cost of item. Cash back return requests after 5 days from purchase but no more than 60 days, may be granted at discretion of the manufacturer at a 25% restocking fee, but not guaranteed. No items over 60 days of receipt are valid for return, unless exchanged through our defective exchange policy. All radiators requiring custom builds, custom modifications at the factory, or custom parts that will be modified upon receipt are non-returnable. If you have ordered the wrong part and exchange that part through our service, only 10% restocking will be applied against your credit to cover the expenses of the return.
INCORRECT PARTS: All items listed through this service are considered custom upgrades that may require modification for proper fit. We urge customers to lookup parts by OEM number when available as well as compare illustrations and measurement to minimize the risk of order errors. Due to the complicated nature of racing, industrial and agricultural products all items are listed as is with no fit guarantee. If an error in our manufacturer listing is found, restocking fees may be waived at the discretion of a RadiatorGroup.com technician. Please take extra caution when picking out an item and feel free to contact our sales department if you have questions about items of interest.
REFUNDS: Credits and refunds are processed through our manufacturing warranty and return procedures. Credits will take from 2-6 weeks to complete, pending on the speed at which the item it returned. Service fees are listed above.
WARRANTY: Our Radiators are warranted for a period of one year from date of receipt. Radiators are guaranteed to be free of faults in materials, construction, and workmanship, and to perform satisfactorily provided that the radiator is correctly mounted for the right application. The engine block and general cooling system must be free from rust, sludge and foreign matter and the radiator shroud must be properly positioned and in working order to make this warranty effective. Any radiator claimed defective must be returned to our nearest distribution center, transportation prepaid. We will not be responsible for radiators damaged through carelessness or abuse. If inspection proves the radiator to be defective, a replacement will be provided. Any attempts at local repairs automatically cancels this limited warranty. We also will not be responsible for any labor costs incurred by anyone who purchases an item from us for any reason.
RETURN SHIPPING: All return shipment is at the expense of the purchaser. No prepaid returns are available through this service.
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