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RETURNING A PART: All new items may be returned if reported to us within 5 business days of receipt for refund. All new returns are subject to a 20% restocking fee based on the cost of order. Freight charges are non-refundable and return freight is at the expense of the purchaser. Items claimed for return after 5 days but within 30 days of receipt are valid for exchange only and subject to a 10% restocking fee based on the cost of item. Cash back return requests after 30 days from purchase but no more than 60 days, may be granted at 25% restocking, but not guaranteed. No items over 60 days of receipt are valid for return, unless exchanged through our defective exchange policy.
INCORRECT PARTS: If you receive the wrong part, report it within 5 business days to support@radiatorgroup.com. If exchanged, 10% restocking is charged and the customer must ship the item back at their own accord. All Items listed on RadiatorGroup.com are accompanied by picture and dimension to ensure proper listing. No prepaid returns are offered for incorrect items.
REFUNDS: As stated above, new items may be returned for refund within 5 business days of receipt, e-mail for a return authorization number and directions for return. Items requested for return within 30 days of receipt are valid for exchange. Items returned or requested for return after 30 days from purchase are not valid for case refund, exceptions only granted at our discretion. Damaged items, are to be reported immediately to the shipping company that handled the package and requested to be returned to the shipper. Items that are not returned are not valid for refund under any circumstances. Used items that are returned, are not valid for refund under any circumstances.
WARRANTY: Our Radiators are warranted for a period of one year from date of installation. Radiators are guaranteed to be free of faults in materials, construction, and workmanship, and to perform satisfactorily provided that the radiator is correctly mounted for the right application. The engine block and general cooling system must be free from rust, sludge and foreign matter and the radiator shroud must be properly positioned and in working order to make this warranty effective. Any radiator claimed defective must be returned to our nearest distribution center, transportation prepaid. We will not be responsible for radiators damaged through carelessness or abuse. If inspection proves the radiator to be defective, a replacement will be provided. Any attempts at local repairs automatically cancels this limited warranty. We also will not be responsible for any labor costs incurred by anyone who purchases an item from us for any reason.
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